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Privacy Policy

Securus' Privacy Statement covers the collection, use, and disclosure of personal information that may be collected by Securus anytime you interact with Securus, such as when you visit any of our websites, when you purchase Securus products or services, when you use certain of our products or applications, or when you call or email our support associates (collectively, our “Services”). Certain aspects of the Services utilize Google Maps™. Visit Google™ Maps Privacy Statement. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

If you have any questions about this Privacy Statement, please feel free to contact us through our website at or write to us at:

Securus, Inc.
114-200 Mackenan Drive
Cary, North Carolina 27511
Attention: Privacy Matters

Securus complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

What information about me does Securus collect and how is it used?

In order to provide Services, Securus may collect information from you as described below. Securus only collects personal information about you if you voluntarily choose to share it with Securus. Securus does not sell or disclose information concerning our customers to third parties in ways other than disclosed in this privacy statement. “Personal Information” includes personal identifying information such as name, address, telephone numbers, e-mail address, medical information and payment card information.

When you visit our websites, unless you voluntarily disclose Personal Information, Securus does not collect or store any personally identifiable information about you. However, Securus does collect and store certain data about the use of Securus' website. This is done on an anonymous basis, and the same information is collected for all hits on Securus' servers. The information collected may include the time and date you visited the site, the pages you looked at, and your IP address and domain name. Securus does not link this information to anything personally identifiable to you. Securus only uses this information for system administration and to help Securus develop ideas about how it might improve its site and Services.

If you place an order at our website or you activate Services at our website, Securus will request and collect Personal Information. This information is used to fill your order or process your request Services activation, as the case may be.

When you purchase Services at our websites, a “cookie” will be stored on your computer. Further, Securus, its contractors and other third parties that help Securus provide the Services or its websites may use “cookies” to improve visitors’ experience at the websites. Cookies are small text files that help Securus keep track of your shopping cart as you move through our store, and they only contain the necessary information to associate a shipping identification on your computer with the orders in the "shopping cart" table on Securus' server. Securus may use web beacons, also known as “web bugs.” Web beacons are typically small (1x1 pixel) graphic files placed on web pages and other electronic documents that are often the same color as the background of web page or other file. Web beacons can collect the IP address of the computer that the web beacon is sent to, the URL of the page the Web beacon comes from, and the time the web beacon was viewed. Securus does not place Web beacons that link to Personal Information on other sites, nor does Securus permit third parties, other than those working on Securus' behalf, to place them on Securus' websites. Securus may use web beacons on Securus' websites and may link a particular beacon to Personal Information.

You may decide to send Securus Personal Information in an e-mail message which might contain information or inquiries about Securus' Services. Securus will use this information to identify you as a Securus customer and to respond to the electronic mail. Securus will only use the information obtained to resolve the issue identified in the e-mail. Securus never sells e-mail addresses.

When you interact with our support associates via email, telephone, or otherwise, we may collect Personal Information relevant to the situation, such as your name, medical information, mailing address, phone number, email address, and contact preferences; information about the Securus products you own, such as their serial numbers and date of purchase; and information relating to the Services.

Securus' tracking devices and Services may collect information such as the location of the item or pet being tracked, the device’s location and direction (‘Tracking Information”). Securus or its contractors retain this Tracking Information on their servers. This Tracking Information regarding Services performed for each customer is linked to the Personal Information of that customer. This Tracking Information may be aggregated on an anonymous basis with similar information from other users. This aggregated Tracking Information may be used by Securus and shared with some of its third party suppliers to enhance the quality and accuracy of Services. Customers may suspend the collection of Tracking Information by turning off the locator device that Securus uses to provide the Services. Customers may terminate the collection of Tracking Information by terminating the Terms of Use and/or Monitoring Services Agreements, as described in those agreements.

Securus may share Personal Information, Tracking Information, and information collected from Securus' websites with Securus' agents, corporate affiliates, or advisors who help Securus operate and improve its business. Securus has entered into agreements with its agents, corporate affiliates, and advisors to which it discloses Personal Information, Tracking Information, and information collected from Securus' websites that requires them to adhere to pertinent provisions of this Privacy Policy and the Safe Harbor Principles issued by the U.S. Department of Commerce, which are available at

A customer’s Personal Information will be retained for as long as the customer receives the Services and for any period during which there is a dispute between the customer and Securus. Tracking Information will be retained for each customer for a period that Securus will decide in its sole discretion.

Except as specified above, Securus will only share your Personal Information with third parties if:

a)     Securus has your consent

b)     Securus determines that it is must do so in order to comply with applicable laws, regulations or subpoena

c)     Securus determines it would be appropriate to do so only in order to assist or support a third party's theft investigation involving Securus' locator devices or a third party's theft prevention efforts relating to Securus' locator devices

d)     Securus finds that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services

e)     it is necessary in Securus' opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of Securus' site(s) or its network

f)      it is necessary in Securus' opinion to do so to protect the rights, property, or safety of Securus or its employees, the users of its website(s), or the public ; or

g)     it is necessary to fulfill your product or service order. Securus may use an outside shipping company to fulfill your order, and a credit card processing company to process your credit card information as required for your order and to ensure that your transaction is secure. These companies do not retain, share, store or use your personally identifiable information for any other purposes.

Additionally, Securus may disclose or sell Personal Information and information collected from the Web site as an asset in conjunction with the sale of Securus to a third party or in conjunction with the sale of a portion of Securus' assets, or a merger.

Does Securus offer opt-out or opt-in services?

When registering a Securus product on the website or activating the Services, you may receive emails from Securus regarding updates on only the products you are registering. You may initially opt-out of receiving these emails during the product registration or activation process. Securus may also send you special promotions and other programs of interest via email. If you choose to stop receiving these emails in the future, please follow the unsubscribe instructions within each email communication or send an email to Securus will not provide or share any mailing lists or other information about you to another company or service for promotional purposes. Any Services related emails (to confirm a purchase, etc.) generally do not offer an unsubscribe option, as they are necessary to provide the service you requested.

What does Securus do to protect the data I transmit to Securus' websites or through the use of Services?

Securus takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to Personal Information to Securus employees, contractors and agents who need to know that information in order to operate, develop or improve the Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

However, Securus cannot guarantee the security of any Personal Information or Tracking Information, or information collected from Securus' websites. Despite Securus' efforts to secure such information, it may be accessed, disclosed, altered, or destroyed by a breach of Securus' physical, technical, and procedural safeguards. Customers use the Services and visitors use Securus' websites at their own risk. If Securus learns that a customer’s Personal Information or Tracking Information has been disclosed to an unauthorized person, Securus will use reasonable efforts to attempt to notify the customer.

What can I do to help make sure website transactions work correctly?

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to make any purchases at Securus' websites. Please note: If you do not use a SSL-capable browser, you are at risk for having data intercepted. Securus will not be responsible for any compromise of data that is intercepted due to the customer's use of an unsecured browser.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid site identification information for the site you are communicating with, or send information over an unsecured connection. Securus recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the site you are visiting (secure URLs begin with https:// rather than the normal http://), along with the security symbol of your browser (an open or closed padlock in Netscape or a broken or complete key in Internet Explorer) to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the site to which you are connected. Securus encourages you to use this to check the validity of any site you connect to using secure communications.

How can I correct or change previously submitted information?

If you need to change the information you have sent to Securus on a product registration or activation, please e-mail If you need to correct, amend or delete submitted information that is inaccurate please contact Securus at

How Can I access information obtained by Securus?

A customer may obtain a copy of the Personal Information and the information collected from Securus' websites that Securus has regarding that customer by emailing a request for a copy of that information to or by sending a letter to Securus, Inc. 114-200 Mackenan Drive, Cary, North Carolina, 27511.  Securus will make a good faith effort to mail the information to the customer at the address previously provided by the customer if Securus is provided sufficient information to allow it to confirm the identity of the person making the request.

Is Securus responsible for all of the material I see on Securus' websites?

Securus maintains responsibility for and authority over all information contained on its websites. However, Securus may post links to sites that Securus does not control. Securus is not responsible for the privacy practices or content of these sites.

What is Securus' policy regarding children's use of Securus' websites?

While Securus welcomes everyone to visit its web site and learn about the company and its products and applications, Securus has no desire to collect information from those under the age of 18. Any instance of Personal Information about a minor being collected would be purely accidental and unintentional. If a minor would like to submit information to Securus, Securus asks that the child's parent submit the information on his or her behalf. Securus strongly encourages parents to take an active role in their children's use of the Internet and to take appropriate steps to ensure a positive and safe experience.

What about third party software applications on my Securus product?

If your Securus product comes loaded with third party software applications, or you choose to download third party software applications onto your Securus product, you should read carefully the terms of use for such software applications and the privacy statements of such third parties. Securus is not responsible for the collection, use or disclosure of any information you share with any such third parties.

Where can I learn more about using the Internet and protecting my privacy?

The United States Federal Trade Commission has a web page that provides information about protecting your privacy online.

Privacy/Security Policy Changes

If Securus makes changes to any terms or conditions of this Privacy Statement, these changes will be posted on Securus' websites in a timely manner. If Securus decides to materially change its privacy policy, it will post those changes to this privacy statement and other places Securus deems appropriate, which may include its website, for a period of time Securus deems appropriate, so that you are aware of what information Securus collects, how Securus uses it, and under what circumstances, if any, Securus discloses it. Securus reserves the right to modify this privacy statement at any time, so please review it frequently.


While Securus continues to work hard to protect your Personal Information, no data transmission over the Internet can be guaranteed to be 100 percent secure and Securus cannot ensure or warrant the security of any information you transmit to Securus over the Internet. Transmitting personal information over the Internet is done at your own risk. This Privacy Statement addresses only the policy and procedures of Securus. Securus is not responsible for the privacy policies of third parties, including but not limited to those whose web sites may be linked to Securus' websites.


If a customer believes that his or her rights as described in this Privacy Statement have been violated by Securus, the customer should email or send a letter to Securus, Inc. 114-200 Mackenan Drive, Cary, North Carolina 27511. Securus will attempt to resolve customer complaints as quickly as possible. If Securus is unable to resolve a customer’s complaint regarding an alleged violation of this Privacy Statement, the customer may file a complaint with the data protection authority for the country in which the customer lives.

Tell Securus what you think about its security and privacy.

Securus welcomes your questions and comments about security and privacy. Please send e-mail to: By using the Services or the website, you acknowledge that you have read and accepted this Privacy Statement. If you do not accept this Privacy Statement, please do not use the Services or the website.

Securus, Inc. ( provides advanced mobile safety and security solutions through a network of regional and national dealers, retail outlets and online sales. The Securus M2M Technology Platform enables industry-leading mobile safety and security products for individuals with special needs, senior citizens, pets, children and small businesses. Zoombak, Inc. is a wholly owned subsidiary of Securus, Inc.