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Limited Warranty


What this warranty covers

This limited warranty covers defects in materials and workmanship in your Securus Locator device for one year from the date of purchase. Securus, at its sole election, will repair your device or will replace your device with a new or refurbished unit. Devices replaced under this warranty become the property of Securus. Replacement devices are warranted to be free from defects in materials and workmanship for 90 days or the remainder of the Limited Warranty, whichever is longer.

What this warranty does not cover

This Limited Warranty does not apply to devices used for commercial purposes and does not cover defects or damage caused by normal wear and tear, accident, misuse, abuse, neglect, fire, water, other acts of nature, power surges, unauthorized or improper modifications or repairs, improper maintenance, usage not in accordance with the product instructions, improper installation, or usage or storage in unsuitable physical or operating environments.

How to obtain warranty service

  1. Email Support@SecurusGPS.com or call Securus Customer Care toll free at 866-989-7768 for return instructions.
  2. After you provide the customer care representative with your email address, your account number and your account password, Securus will provide you with the forms and instructions for returning your device.
  3. You must ship the device in the original packaging, and you must include the original packing slip and all items that shipped with the device.
  4. Attach the prepaid return shipping label and return by mail.

Out of Warranty Repairs

If the one-year limited warranty period has expired, you may be able to obtain repair or replacement service for an additional fee. Please email Support@SecurusGPS.com or call Securus Customer Care at 866-989-7768 for more information about out-of-warranty repair and replacement options.

LIMITATIONS OF LIABILITY

SECURUS, INC. MAKES NO OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOUR REMEDIES ARE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE, PURCHASE OR REPAIR OF THIS PRODUCT, INCLUDING DAMAGES FROM LOSS OF DATA, LOSS OF PROFITS, AND LOSS OF USE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Securus, Inc. (www.SecurusGPS.com) provides advanced mobile safety and security solutions through a network of regional and national dealers, retail outlets and online sales. The Securus M2M Technology Platform enables industry-leading mobile safety and security products for individuals with special needs, senior citizens, pets, children and small businesses. Zoombak, Inc. is a wholly owned subsidiary of Securus, Inc.