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GPS Pet Locator FAQs
1. What separates SpotLight GPS Pet Locator and SpotLite GPS Pet Locator from other pet protection services and gps pet tracking devices?
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Securus is the only company to provide GPS real-time pet tracking and 24/7/365 dedicated recovery service through a partnership with American Kennel Club Companion Animal Recovery (AKC CAR).
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SpotLight/SpotLite uses the latest communication and tracking technologies to quickly and reliably monitor and instantly notify owners of their dogs whereabouts making gps pet tracking easy with a gps dog collar.
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2. What are SpotLight's key differentiators?
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Most competitors only offer either recovery options (dog tags, call centers, tattoos, microchips), or just tracking capabilities.
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Dedicated 24/7/365 recovery service.
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Exclusive AKC CAR collar tag with unique ID number that includes Lifetime Enrollment
in AKC CAR's Recovery Service.
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A bright LED beacon that is visible from over 100 yards.
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Easily removable and rechargeable battery. Unlike some other gps pet tracking
devices on the market, you do not need to replace the entire device when the battery
no longer holds a charge. Plus, you can customize a schedule for active alert
and sleep modes, which can double the battery life before a recharge is necessary.
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GPS tracking device attaches to a dogs current collar (no special collar or
additional accessory needed).
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GPs tracking device is compact, water resistant,
and is one of the smallest gps pet locators available on the market for your dog.
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Pet owners can receive turn-by-turn directions to find their lost dog.
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The latest Google Map technologies providing ultimate
convenience to pet owners when tracking and locating their dogs.
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Customizable and multi-layer SafeSpots - You can easily customize multiple areas where you
consider your dog to be safe. Any time your dog goes outside any of those areas, you will
be alerted via text and/or email.
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Timely alerts via cell phone and/or e-mail.
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Rescue button located directly on the collar to connect lost dog with recovery team and owner.
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3. What are SpotLite's key differentiators?
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Most competitors only offer either recovery options
(dog tags, call centers, tattoos, microchips), or just tracking capabilities.
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Dedicated 24/7/365 recovery service.
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Exclusive AKC CAR collar tag with unique ID number that includes Lifetime Enrollment
in AKC CAR's Recovery Service.
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Device attaches to a dogs current collar (no special collar or additional accessory
needed).
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Device is compact, water resistant, and is one of the smallest device available
on the market for your dog.
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Pet owners can receive turn-by-turn directions to retrieve their lost dog.
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The latest Google Map technologies providing ultimate convenience to pet owners
when tracking and locating their dogs.
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Customizable and multi-layer SafeSpots - You can easily customize multiple areas
where you consider your dog to be safe. Any time your dog goes outside any of those
areas, you will be alerted via text and/or email.
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Timely alerts via cell phone and/or e-mail.
- Rescue button located directly on the collar to connect lost dog with recovery team
and owner.
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4. How does SpotLight work?
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Simply attach SpotLight or SpotLite to your dogs collar, visit www.SpotLightGPS.com, set your SafeSpots to be what you
consider to be areas where your dog is safe, select other items you want to be alerted
about, and select your preferences for being contacted should your dog leave home
unattended. Then, rest easy knowing your dog is protected.
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Spotlight uses A-GPS technology to allow dog owners to track and monitor their dog's
location from their cell phones and/or email if their dog has left a designated
SafeSpot.
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Driving directions will be sent to either your mobile device or to your email to
track your dog, based on your preferences.
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If a compassionate passerby finds your dog, there is a rescue button on the gps
pet locator that connects your lost dog with you and the AKC CAR Recovery Team.
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Both are feature rich, yet simple to use:
- Recovery button to electronically connect a lost pet with Spotters (AKC CAR Recovery
Team) and his/her owner.
- On demand, fast and accurate gps pet tracking.
- Ability to use any cell phone and computer to set up and use the gps pet locator.
- Tracking history is saved for future reference on where Spot's favorite spot is
located, and where he is most likely to go.
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The SafeSpot is the primary area the owner identifies as being home for their
dog.
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There is also a secondary SafeSpot that you can set up to circle the primary (home) SafeSpot.
This allows you to have another layer of protection. For instance, you can set up your secondary
SafeSpot to be in your neighborhood.
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In addition to the primary and secondary SafeSpots, you can set up multiple other SafeSpots
for any location you desire, like around your vacation home or the local park.
You can set up to 10 SafeSpots.
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6. What happens if my dog leaves a SafeSpot?
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Once a dog leaves a SafeSpot, SpotLight/SpotLite is automatically activated.
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It then sends the pets owner a text message (or email, or both if preferred) when the dog leaves the designated SafeSpot.
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Once alerted that the dog has left a SafeSpot, owners are then able to track their
dogs in real-time on their mobile phones or through our website at www.SpotLightGPS.com.
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7. Do alerts only come via text?
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No, pet owners also have the option of receiving email alerts/updates on the location of their dog.
You can choose between text or email notifications, or both.
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8. What if it is dark out?
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With our SpotLight GPS Pet Locator, just text Spot light On and your pets name to 99134 and:
- A bright LED light on the device activates.
- The LED light can be activated from anywhere on
the globe and is visible from over 100 yards away to help you find your dog.
- A low-glowing light indicates your battery needs recharging.
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9. Why is Securus working with AKC CAR? How did they join forces?
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Securus teamed with the American Kennel Club Companion Animal Recovery (AKC CAR) team to officially launch
the SpotLight/SpotLite pet tracking device to reduce the startling number of lost dogs by arming owners with
advanced technology and continuous recovery assistance. The functionality of SpotLight/SpotLite paired with
the assistance of the Recovery Team ensures that dogs remain safely at home or are quickly returned,
should they escape.
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In addition, Securus and AKC CAR have similar missions in that both strive to reduce the number of lost pets each year.
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Securus offers the only GPS Pet Locator product that offers a 24/7/365 recovery service thanks
to our partnership with AKC CAR. Through our partnership, there is always someone there to
watch out and help if your dog is missing. Also, the professional Recovery Coordinators at AKC
CAR are always available via telephone when talking to a real, live person gives you the greatest level of comfort.
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10. Is AKC CAR affiliated with the American Kennel Club?
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It is. AKC CAR is a wholly owned subsidiary of AKC, which was
founded in 1884 and is the largest purebred dog registry in the world.
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AKC CAR has been in business since 1995 and has over 4 million pets
enrolled in its database. To date, it has already recovered over 350,000 pets.
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In the recovery market there are a few companies that offer 24/7 recovery service and chipping services,
but AKC CAR is the largest nonprofit in the market.
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11. What is unique about the SpotLight and AKC CAR offering?
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We are focused on helping dog owners to always be connected to their dogs. We have
insisted on SpotLight features that allow the dog owner to relax in the knowledge
that their dogs are safe at home. If that horrific time does come that your dog
is lost, you do not have to worry because SpotLight has the following features to
help:
- A bright LED beacon to help you find your lost dog.
- Long-lasting removable and rechargeable battery and charger that doesn't require
you to remove the dogs collar.
- SpotLight pet tracking device is compact, water resistant, durable and lightweight.
- Ability to use standard cell phones and computers; no additional device required
to carry.
- Offers a layered protection recovery solution with the assistance of AKC CAR's call
center. We are combining the best technology with the best recovery team to provide
multiple layers of protection.
- Lifetime Enrollment in AKC CAR's Recovery Service.
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12. How does the Lifetime Enrollment in AKC CAR's Recovery Service work?
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AKC CAR maintains a database of over 4 million pets. Enrolling your dogs unique SpotLight/SpotLite identification number on the included collar tag in AKC CAR's Recovery Service provides another opportunity to identify your pet and reunite her with you. If someone finds your dog, the hotline on the tag (888-DOG-LOC8) gives 24/7/365 access to an AKC CAR Recovery Team Spotter who will verify your pets identity and location and immediately contact you and/or your alternate contact(s) to set up a reunion. Enrollment in this service is for the lifetime of your pet.
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13. What happens if somebody finds my dog besides the owner or his family or friend?
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If your lost dog is found, a person can simply press the "Rescue" button on the locator and you will instantly receive a text that your dog has been found. As part of the text, you will receive the location of your dog and an AKC CAR Spotter will be notified to help you plot your dogs location on a map.
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14. Do dog owners need this kind of device/service for their dogs?
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10 million pets went missing in 2008; only 1.8 million were reunited with their
owners.
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4.5 million pets were euthanized before they could be placed back with their owners
or in new homes.
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SpotLight/SpotLite is the natural next step in providing recovery services for our pets. Both give you total peace of mind in knowing that your dog is always being monitored, no matter where you are.
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15. What is A-GPS Technology?
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A-GPS stands for Assisted Global Positioning System. It enhances the performance
of a basic GPS's location time and accuracy.
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Compared with regular GPS systems, A-GPS provides much faster positioning even when
GPS signal conditions are weak.
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16. How accurate is A-GPS?
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A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.
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17. Why A-GPS rather than standard GPS?
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A-GPS takes less power (saving battery life) and time to acquire satellite and cell
tower signals and finds your pet quicker.
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Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position. In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer. A-GPS will shorten the time to as little as 1 second.
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18. Is there a difference between a GPS device and a microchip?
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There is. Microchips have to be surgically implanted. Microchips work off RFID technology and GPS systems work off of GPS technology. Microchips are a great way to uniquely identify your dog. If a dog is found, then the vet or shelter can scan the dog and identify its owners.
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We recommend that you use both micro chipping (by AKC CAR) and SpotLight/SpotLite GPS (by Securus).
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19. What does PAW stand for?
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Positioning Animals Worldwide, Inc.
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20. Do I have to consult a vet before activating SpotLight or SpotLite GPS Pet Locator?
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21. Does SpotLight or SpotLite work for things other than dogs?
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Currently the device has been designed for dogs, however Securus, Inc. is pursuing devices to assist with other pets and looks forward to revealing those products to the public in the near future.
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SpotLight plans on expanding in the future! For now, SpotLight works for any type
of dog. We do recommend that your dog weigh at least 10 pounds.
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22. How much does the SpotLight device weigh?
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2.5 oz. including the battery.
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23. How much does the SpotLite device weight?
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The SpotLite device weighs 60 grams.
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24. How much does my dog have to weigh to wear SpotLight or SpotLite?
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The device will work for any size dog due to its compact size, but we recommend that it be used on dogs weighing 10 pounds or more.
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25. Is SpotLight/SpotLite sturdy?
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They are! We know your dog likes to play, and sometimes this involves jumping into water! Both are durable, water resistant, sun-proof and scratch resistant.
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26. What are the minimums and maximums for SafeSpot boundaries? How many SafeSpots
can I set?
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SafeSpots are customizable and can be multi-layered. The minimum boundary is 100
yards. The maximum is 1,000 yards. You can set up to 10 individual SafeSpots.
Each SafeSpot can have an additional boundary for an added layer of protection.
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27. Will my dog feel anything when going outside of a SafeSpot?
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No. SpotLight is completely harmless to your dog. The GPS technology picks up the signal from the device that your dog has left the SafeSpot and instantly alerts you via your designated preference. Your dog will not feel or hear a thing.
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28. Do I need a special collar for SpotLight or SpotLite to work?
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Not at all. Both attach directly to your dogs current collar.
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29. How long does the SpotLight battery last before it needs recharging?
After receiving a low battery alert, how long do I have to replace the battery
before it dies? How long does it take to recharge?
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SpotLight's battery is removable, so you do not have to take the collar off
and leave your dog unprotected while charging if you have an additional battery.
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SpotLight's battery can last up to 7 days in standby mode before it needs recharging.
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SpotLight's battery will recharge in 4 hours.
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Over time all batteries lose intensity and we offer one of the only products
where you can replace the battery without having to buy or replace an entire new device!
You can customize a schedule for active alert and sleep modes, which can double
the battery life before a recharge is necessary.
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30. How long does the SpotLite battery last before it needs recharging? How long
does it take to recharge?
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With typical usage, SpotLite's battery can last up to 5 days or longer. It takes
approximately 4 hours to recharge SpotLite's battery.
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31. Once I register SpotLight or SpotLite, how much time goes by before the device is activated?
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Assuming the battery is charged, it takes approximately 5 minutes for the device
to be fully operational.
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32. Is the SpotLight/SpotLite website compatible with my PDA or other mobile device?
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Yes. Visit www.SpotLightGPS.com
to easily set up your SafeSpots and monitor and track your dogs location. You have
the option of receiving alerts via text to your mobile phone or email.
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33. If my dog is lost will someone stay on the phone with me?
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Of course. Through our partnership with AKC CAR, you gain access to their 24/7/365
call center. They can stay on the phone with you to help you locate your dog and
reassure you as you recover your dog.
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34. What do I do if my locator breaks or is not functioning properly?
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We offer a money-back guarantee within 30 days of purchase and a 1-year warranty.
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35.How does the SpotLight/SpotLite anti-theft feature work?
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Unfortunately we understand that there are people that steal dogs. One unique features is
the ability to alert you of the speed your dog is traveling. If you see that your dog is
moving at a speed greater than his or her normal running pace, then it is likely your dog
is traveling in a car or other motorized vehicle. Once alerted, you can notify authorities
of the situation and the dogs location.
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36.If SpotLight/SpotLite is in the tracking mode, will I still receive alerts?
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